Frequently Asked Questions
Orders & Shipping
How long does it take for an order to be shipped?
At Niji, all our jewelry is made on demand in Geneva, which means there is a minimum production time of 2 weeks before the order can be shipped. We want to ensure that each piece is crafted with the utmost care and attention to detail, resulting in a truly personalized experience for our clients.
Can I track the status of my order?
Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard…), Twint, Apple Pay, PayPal, and bank transfers. We strive to provide a secure and convenient payment experience for our customers.
Can I cancel or modify my order after it has been placed?
As each order is personalized and made specifically for the client, changes cannot be made once the order is placed. We recommend reviewing your order carefully before finalizing the purchase. If you have any concerns, please contact our customer support team, and they will assist you accordingly. As for canceling, please contact our customer service in the 12 hours following the order placement.
Pick Up Option
Can I pick up my order instead of having it delivered?
Absolutely! For customers who can travel to the city center of Geneva, we offer a pick-up option. During the checkout process, you can select the "Pick Up" option instead of delivery. Once your order is ready for collection, we will notify you via email and provide further instructions.
Where is the pick-up location in Geneva?
Our pick-up location is conveniently situated in the city center of Geneva. The exact address and directions will be provided in the email notification once your order is ready for collection. Please ensure you bring a valid identification document when picking up your order.
Returns and Exchanges
What is your return policy?
At Niji, we take great pride in crafting each piece of jewelry with meticulous attention to detail and according to the specific client's requirements. Due to the personalized nature of our products, we cannot accept returns or exchanges unless there is a manufacturing defect. We strive to ensure that every piece meets the highest quality standards, and in case of any defect, we will be more than happy to resolve the issue promptly.
How do I report a manufacturing defect?
If you believe there is a manufacturing defect with your jewelry, please contact our customer support team within 14 days of receiving your order. Provide them with a detailed description and supporting photographs of the defect. Our team will assess the issue and guide you through the necessary steps for resolution, which may include repair, replacement, or refund.
Are there any return shipping fees?
Return shipping fees are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
What warranty do you offer on your jewelry?
At Niji, we stand behind the quality and craftsmanship of our jewelry. We offer a warranty that covers manufacturing defects for a period of one year from the date of purchase. This warranty ensures that you can enjoy your jewelry with confidence.
What does the warranty cover?
Our warranty covers any manufacturing defects that may arise within the first year of purchase. This includes issues with the materials used, workmanship, or any other manufacturing-related faults. The warranty does not cover damage caused by improper handling, accidents, or normal wear and tear.
What services are available during the warranty period?
During the first year of your purchase, we offer two services under warranty:
a) Repair Service: If your jewelry experiences any manufacturing-related issues within the warranty period, we will repair it free of charge. Please contact our customer support team for assistance and to initiate the repair process.
b) Polishing Service: We understand that over time, your jewelry may lose its shine due to regular wear. As part of our warranty, we offer a complimentary polishing service to restore its original luster. Simply contact our customer support team to arrange for the polishing service.
How do I request a repair or polishing service under warranty?
To request a repair or polishing service under warranty, please reach out to our customer support team. Provide them with your order details, a description of the issue, and any supporting photos if necessary. Our team will guide you through the process and provide instructions on how to proceed.
What happens if the warranty period has expired?
If the warranty period has expired, we still offer repair and polishing services; however, charges may apply. Please contact our customer support team for more information and a quote for the services needed.
Size and Fit
How do I determine my ring size?
To ensure the perfect fit for your ring, we recommend visiting a local jeweler who can accurately measure your ring size. They have the expertise and tools to provide precise measurements. Alternatively, you can also use online ring size charts or downloadable apps that assist in measuring your finger size.
Can you provide guidance on finding the right bracelet or necklace length?
Absolutely! We understand that finding the right fit for bracelets and necklaces is important. To help you choose the appropriate length, we provide detailed product descriptions that include measurements. We recommend using a measuring tape or ruler to visualize the length on yourself or referring to a piece of jewelry you already own to gauge your preferred length.
How can I limit the environmental impact of errors or repeated orders and shipping?
We at niji are committed to minimizing our environmental footprint, and we encourage our customers to do the same. Here are a few tips to limit the impact:
- Ensure accurate measurements: Take the time to measure correctly or consult a professional jeweler to avoid ordering the wrong size.
- Read product descriptions carefully: Pay close attention to product details, including measurements, materials, and any customization options, to ensure you select the right item.
- Contact our customer support team: If you have any doubts or need assistance, please reach out to our customer support team before placing an order. They will be happy to help you make an informed decision.
- Consolidate orders: If possible, consider combining multiple items into a single order to reduce the number of shipments and packaging materials used.
- Properly dispose of packaging: When you receive your order, please dispose of packaging materials responsibly by recycling or reusing them whenever possible.
By being conscious of these factors, together we can contribute to a more sustainable and eco-friendly approach to e-commerce.
Care for your Jewels
How should I take care of my precious jewel?
To ensure the longevity and beauty of your precious jewel, we recommend following these care instructions:
- Avoid exposing your jewelry to harsh chemicals, including household cleaners and beauty products.
- Remove your jewelry before engaging in activities such as swimming, showering, or exercising to prevent potential damage.
- Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch to protect it from scratches and tarnishing.
- Avoid exposing your jewelry to extreme temperatures, as this can cause damage to certain gemstones or materials.
- Regularly clean your jewelry using gentle methods to maintain its shine and sparkle.
How can I clean my jewelry without causing any damage?
For most jewelry pieces, a gentle wash using mild soap and lukewarm water will suffice. Follow these steps:
- Fill a small bowl with lukewarm water and a few drops of mild dish soap.
- Place your jewelry in the bowl and let it soak for a few minutes.
- Gently scrub the jewelry with a soft-bristled toothbrush or a clean, lint-free cloth to remove any dirt or residue.
- Rinse the jewelry thoroughly under running water to ensure all the soap is removed.
- Pat dry with a clean, soft cloth and let it air dry completely before storing or wearing.
Will gold jewelry change color or get damaged if exposed to water?
No, gold jewelry, especially those made of solid gold, is highly resistant to corrosion and tarnishing. Gold does not change color or get damaged when exposed to water. However, it is still important to clean and maintain your gold jewelry regularly to keep it looking its best.
Are diamonds and sapphires prone to shattering or breaking easily?
Diamonds and sapphires are known for their exceptional hardness and durability. They are among the hardest gemstones, making them highly resistant to scratching and chipping. While it is still possible for them to be damaged under extreme circumstances, it is highly unlikely for diamonds and sapphires to shatter or break during normal wear. However, it is always recommended to handle your jewelry with care to avoid any potential accidents.
Will my precious jewelry hold its quality and appearance throughout its lifetime?
Yes, with proper care and maintenance, your precious jewelry should retain its quality and appearance throughout its lifetime. High-quality materials, such as gold and gemstones, are designed to withstand the test of time. Regular cleaning, storing, and handling your jewelry with care will help preserve its beauty and ensure that you can enjoy it for years to come.
What kind of stones does Niji offer in its jewelry?
At Niji, we offer a range of stunning stones in our jewelry. We proudly utilize laboratory-grown sapphires and diamonds in our collection, which are crafted using innovative and sustainable processes.
How are your laboratory-grown sapphires made?
Our laboratory-grown sapphires are created using the Verneuil process, a method developed by Auguste Verneuil in the late 19th century. This process involves melting aluminum oxide powder and carefully crystallizing it to form sapphires with exceptional clarity and color. We are proud to say that our laboratory-grown sapphires are made in Switzerland, adhering to strict quality standards.
What are the benefits of laboratory-grown sapphires?
Laboratory-grown sapphires offer several advantages. First, they possess the same physical, chemical, and optical properties as naturally mined sapphires. They exhibit vibrant colors and exceptional clarity. Additionally, laboratory-grown sapphires are a sustainable choice, as they reduce the environmental impact associated with traditional mining practices.
How many colors of laboratory-grown sapphires does Niji offer?
We offer a stunning variety of laboratory-grown sapphires in 16 different colors. From classic blue sapphires to vibrant pinks, yellows, and beyond, our collection provides a wide range of options to suit every style and preference.
What about your laboratory-grown diamonds?
Our laboratory-grown diamonds are created using advanced technologies that replicate the natural diamond-growing process. These diamonds are grown in a controlled laboratory environment, utilizing a method called Chemical Vapor Deposition (CVD). We are proud to mention that our laboratory-grown diamonds are produced using solar energy, making them completely carbon neutral.
Why choose laboratory-grown diamonds?
Opting for laboratory-grown diamonds offers numerous benefits. First and foremost, they are physically, chemically, and optically identical to mined diamonds. They possess the same brilliance, fire, and durability. Additionally, laboratory-grown diamonds are an ethical choice, as they are free from the environmental and social concerns associated with traditional diamond mining. They are a sustainable and responsible alternative.
Are laboratory-grown stones of high quality?
Absolutely! Our laboratory-grown stones undergo a rigorous quality control process to ensure they meet the highest standards. They exhibit excellent color, clarity, and brilliance. Our commitment to quality ensures that every stone used in our jewelry is of exceptional craftsmanship.
Can laboratory-grown stones be distinguished from naturally mined stones?
Laboratory-grown stones possess the same physical and chemical properties as their naturally mined counterparts, making them indistinguishable to the naked eye. Only advanced gemological testing can differentiate between the two. Rest assured, when you choose Niji's laboratory-grown stones, you are acquiring genuine and exquisite gemstones.
What kind of gold does Niji use in its jewelry?
At Niji, we are committed to sustainability and ethical practices. Therefore, we exclusively use recycled gold in our jewelry. This means that the gold we use has been previously used and has undergone a meticulous recycling process to give it new life.
Where does the recycled gold used by Niji come from?
The recycled gold we use in our jewelry comes from various sources, including reclaimed jewelry, industrial byproducts, and electronic waste. We ensure that the gold we use is responsibly sourced and has undergone a thorough refining process.
How is the recycled gold processed and molded for Niji's jewelry?
The recycled gold used in our jewelry undergoes a comprehensive refining process to remove impurities and restore its purity. Once the gold has been refined, it is molten and molded into the desired shapes and designs. We are proud to mention that this process takes place in Geneva, Switzerland.
What energy source is used for the molting and molding of the gold in Geneva?
To align with our commitment to sustainability, the molting and molding of the gold for our jewelry are powered by solar energy. We harness the power of the sun to carry out these processes, minimizing our carbon footprint and reducing reliance on non-renewable energy sources.
How does Niji ensure ethical and ecological practices in its gold sourcing?
Niji works with a jeweler that adheres to the strict guidelines set forth by the Responsible Jewellery Council (RJC). The RJC is an international organization that promotes responsible practices across the jewelry supply chain, including ethical sourcing, environmental stewardship, and transparency. By partnering with an RJC-certified jeweler, we ensure that our gold sourcing and manufacturing processes meet the highest standards of ethics, ecology, and transparency.
Why choose jewelry made with recycled gold?
Choosing jewelry made with recycled gold offers several benefits. First, it helps reduce the demand for newly mined gold, which can have negative environmental and social impacts. By repurposing existing gold, we contribute to the conservation of natural resources. Additionally, recycled gold undergoes the same refining and quality control processes as newly mined gold, ensuring its purity and durability.
Does recycled gold maintain the same quality as newly mined gold?
Recycled gold maintains the same quality and purity as newly mined gold. Through the refining process, impurities are removed, resulting in gold that is of equal quality to newly sourced gold. You can enjoy the same beauty and durability in jewelry made with recycled gold.
Bespoke & Engagement & Recycling
Do you offer custom-made jewelry or engagement rings?
Yes, at Niji, we specialize in creating exquisite custom-made jewelry and engagement rings. We believe that every special occasion deserves a unique piece that reflects the individual's style and sentiment. Whether it's an engagement ring, a piece to celebrate a newborn, or a special gift for any occasion, we are here to bring your vision to life.
How can I request a bespoke jewelry piece or engagement ring?
To start the process of creating your bespoke jewelry piece or engagement ring, simply visit the contact page on our website. Fill out the form, providing us with as much detail as possible about your desired design, preferences, and any specific gemstone or metal requirements. Once we receive your inquiry, our team will get in touch to discuss the next steps.
Can I work with you remotely if I am unable to visit you in person?
Absolutely! We understand that not everyone can visit our office in Geneva. That's why we offer the option to work together remotely via video conferencing. Our team will guide you through the entire design process, ensuring that you have a personalized and seamless experience, regardless of your location. We will collaborate closely to create a beautiful piece that will follow you wherever you go.
What materials and gemstones do you use for bespoke jewelry?
At Niji, we are proud to use laboratory-grown gemstones and work with skilled Swiss jewelers to create our bespoke jewelry pieces. Our laboratory-grown stones offer the same beauty and quality as natural gemstones while minimizing environmental impact. We also use high-quality metals, such as gold and platinum, to ensure durability and elegance. We also exclusively use recycled gold.
Will I get to see the jewel before it is finalized?
Absolutely! As part of our bespoke jewelry process, we provide our clients with a 3D version or rendering of the design. This allows you to visualize the piece and make any necessary adjustments before giving your final approval. We want to ensure that every detail is perfect and that you are completely satisfied with the design before it goes into production.
Do you only create bespoke engagement rings, or can you make jewelry for other occasions as well?
While we specialize in creating bespoke engagement rings, we also design and craft jewelry for a wide range of other occasions. Whether you're celebrating the birth of a child, commemorating a special milestone, or looking for a unique gift, we can create a custom piece that captures the essence of the moment. Our team is dedicated to bringing your vision to life, no matter the occasion.
Can I bring a jewel I already own and give it a second life with you?
Of course! Recycling jewels is our favorite thing to do! The process will stay the same as a classical bespoke piece, we will utilise your pre-existing stones instead.
Do you offer private appointments to view and try on your jewelry pieces?
Yes, we provide the option for private appointments where you can visit our office, view our exquisite jewelry pieces, try them on, and discuss your preferences in person. Private appointments offer a personalized experience and allow you to fully appreciate the craftsmanship and beauty of our creations as well as seeing all our different stones and colours in real life!
How can I schedule a private appointment?
To schedule a private appointment, please contact us via email at email@example.com. Kindly provide your preferred date, time, and any specific pieces or collections you are interested in exploring. Our team will respond promptly to coordinate a convenient time for your visit.
Can I place an order directly during the consultation?
Absolutely! If you find a piece that speaks to you during your private appointment, you can place an order directly. Our team will assist you in finalizing the details, such as sizing, customization options, and any additional requirements you may have. We will ensure a seamless ordering process to bring your chosen piece to life.
Is there any obligation to purchase during a private appointment?
There is no obligation to make a purchase during a private appointment. We understand that selecting the perfect jewelry piece requires thoughtful consideration. Our goal is to provide you with a comfortable and informative environment to explore our collection. You are welcome to take your time, ask questions, and make a decision that aligns with your preferences and desires.